Example of Bug Resolution Times document

Created by Roman Savin, web: QATutor.com.

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Read about this document in Tutorial

How to Become a Software Tester by Roman Savin



Bug Resolution Times


Important notes


Bug resolution time is a period given to developer to fix assigned bug,

unit test the fix and check it in. If developer is unable to do it within specified resolution time,

he/she must immediately communicate this with his/her manager.


Fixed code for P1 and P2 bugs found on Production must be pushed as patch release.


Relevant Documents


EBF Procedure

Bug Priority Definitions


Bug Resolution times


Bug Priority*


Test Environment


ASAP. Drop whatever you do.

24 Hours


24 Hours

48 Hours



72 hours



Fix if possible


* P3s are to be fixed in the next minor or milestone release

** P4s are fixed if possible and thus are not suitable for patch releases.